Your question, our answer

On the right side, you can find most popular questions asked by our customers. These topics will give you big picture of rules that we work along with.

Didn’t find needed information? You can still contact us directly and ask.

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Do I have to be present?
It is not necessary to be at home during the cleaning session. However; if you feel comfortable staying, we will be more than happy to see you there.
What do I need to provide?
It depends on what type of cleaning you chose. With basic regular clean/weekly/biweekly service, we will ask you to have basic stuff on hand, such as: windex, clorox, soft scrub, floor cleaner, paper towel also broom or vacuum and mop. With deep clean service, we do provide all cleaning products- except broom/mop and vacuum.
Will I expect to see the same cleaning person?
Yes. As long as we have a weekly or biweekly service with you.
Are my valuables safe?
If you have any special valuables or irreplaceable items, please put them away or instruct us to not touch them.
How do I pay?
We do accept: cash, check, Zelle*payments
Is tip included to a total amount?
No, it is not. It is optional. However, it is expected to be 15-20% of total amount (preferable in cash).
Do you offer a house cleaning gift certificates?
Yes. You can purchase a cleaning gift certificates for almost any occasion.
Do you provide eco-friendly cleaning services?
Yes, we do. However; for a deep clean services, regular cleaning products are recommended.
What should I do with my pets during the house cleaning?
We like pets, but please tell us if you have any and provide any information regarding your pets that would be helpful for us to know, such as if they are friendly and they are not afraid of strangers.
What if I am not fully satisfied with the service?
Your satisfaction is very important to us. Feel free to call us within 24h.
Cancellation policy
We need 24h notice about cancellation. If you cancel with less than 24 hour notice, you will be charged $70.

Happy clients!

"I am updating my review of Joanna Cleaning Service because I have been working with Joanna and her team for over 7 years and I am not only satisfied, but I wouldn't dream of using another service to clean my apartment. Joanna and her team clean our place about once per month and I still look forward to coming home on cleaning day. EVERYTHING is completed to our exact request. They are trustworthy, honest, reasonably priced and very responsible. I have never had a sub-par experience with this service and as a result, I have referred her to several friends. Joanna rocks. Use her service without reservation. You will definitely be impressed with the results. I know I am- even after over 85 cleanings."
Dan R.
Brooklyn, NY
Read full story at Yelp
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